Terms & Conditions

General Conditions

Curtains4u.co.uk is a trading name of Creative Industries UK LLP registered in England and Wales company registration OC343002. Curtains4u.co.uk are dedicated completely to customer satisfaction and we intend to provide you with the best possible service. If you have any comments or suggestions, please Contact Us.

When you use the Curtains4u.co.uk website, you are agreeing to be bound by and comply with the following terms and conditions. This agreement does not affect your statutory rights. The content of the Curtains4u.co.uk website is subject to change without customer/user notice. No warranty or guarantee of the information and products is provided by Curtains4u.co.uk or any third parties. Your use of any purchase from this website is entirely at your own risk and Curtains4u.co.uk cannot be liable; you must bear the risks which are associated with use of the internet and internet retail. Unauthorised use of our website is a criminal offence and any offender shall be prosecuted by the law. These Terms and Conditions; along with your use of this website; are governed by English Law and as such you agree to submit to the jurisdiction of the English Court. This does not affect your statutory rights. If you would like to know more about your statutory rights as a consumer, you may wish to consult your local Citizens' Advice Bureau.

We may change these terms and our prices from time to time without notice to users and customers. Changes will apply to any subsequent orders you place.

Curtains & Measurements

For made to measure or alteration orders, please make sure that your measurements are correct as we cannot accept a return of these items due to their bespoke nature.

Any goods shown on the Curtains4u.co.uk website are displayed and described to the best of our ability, but please bear in mind that certain colour shades may display differently on different computer monitors and may not turn out to be a fully accurate representation of the actual fabric. Due to this issue, we recommend requesting a fabric sample for made-to-measure items. However, we do not offer samples of readymade curtains, but if you would like more information about a particular readymade, please do not hesitate to get in touch as we would be glad to help.

All sizes are approximate. Curtains are sold by the pair, but voiles and sheer curtains are sold as a single panel unless otherwise stated. Curtain measurements shown are for the pair. Drop tolerance for adjusted curtains is approximately 1 to 2 centimeters.

Payment

Curtains4u.co.uk accepts payment via VISA Credit, VISA Electron (Debit), MasterCard, Maestro and Solo cards. On the payment page you may be prompted to enter a 'password protected identity checker'. For more information, consult your card issuer. All payment transactions are made through a secure server hosted by SagePay. When you make an order on the Curtains4u.co.uk website, you will receive confirmation email of your order and of payment; one from ourselves and one from SagePay.

This is to indicate that we have received your order, and that payment has been received. Due to the nature of internet retail, your card is charged the full amount at the point of sale, an order is accepted once it has been dispatched and no contract is entered until this point. For the most part, our items are ordered in especially from the supplier for your order; please bear this in mind when calculating delivery times.

How can i cancel an order?

You can cancel your order for readymade curtains up to 48 hours after receiving your order confirmation.

You also have a right to cancel your order under the Distance Selling Regulations. If you wish to cancel you must tell us in writing, by email or via the Contact Us page within 7 working days from the date of delivery. You should keep evidence of having given your cancellation notice, such as a certificate of posting. You must return the products to us in accordance with these Terms of Sale.

Please note made to measure curtains and curtains that have been altered are made to your specifications and once you have received an order confirmation from us, you will be unable to cancel the order.

If you have any further questions or queries regarding cancelling you order please contact us by telephone on 0800 622 6383 or email at support@creativeindustriesllp.co.uk.co.uk

 Availability

All goods are offered subject to availability and Curtain4u cannot be held responsible for products that become discontinued. Delivery dates are estimates only and time of delivery is not the essence of the contract. We endeavor to deliver the goods by the stated delivery date but may suspend or delay delivery and we endeavour to let the customer know as soon as possible if any item is out of stock or discontinued.

In the case of a customer ordering a product that has been discontinued yet is inadvertently still available for purchase on our site, one of our team will get in touch as soon as possible to arrange a refund or a replacement item of similar value, and any extra payment or refund that may be incurred.

Security and Privacy

We have teamed up with SagePay (formerly Protx) to ensure that your credit or debit card details are handled with the utmost security.

All transaction information passed to SagePay's systems use SSL encryption to protect your data "in transit," and any messages from SagePay are signed using MD5 hashing to prevent unauthorised access. No cardholder data passes unencrypted or in any kind of non-secure manner.

Once the data is on SagePay's systems, 256-bit encryption is used, an internationally recognised standard. Your card details are not held in clear text in ANY website. In the unlikely event that Curtains4u.co.uk do have to handle a hard copy of your card details, they will be destroyed immediately.

In order for you to place an order with us, you will need to enter your name, address and telephone number; along with credit card details and any relevant security information. Please rest assured that this data is handled with the greatest of care. By placing an order with Curtains4u.co.uk you agree to let us hold your personal information on file; this is only accessible by our staff. As required by the Data Protection Act 1998, we follow a tight security schedule to protect your data from unauthorized access. If you are concerned or unsure about any information that we hold about you, please contact us to let us know your concerns.

Curtains4u.co.uk only disclose buyers' information to third parties when it is necessary for an order to be fulfilled. These third parties will not disclose your information to any other organisations. We are dedicated to protecting your privacy, and we do not sell, trade or rent any of your personal details unless given express permission to do so. The information that we collect is done so lawfully and in Accordance with the Data Protection Act 1998. No personal information entered by a user is stored by any organisation other than ourselves and the SagePay system.

In the event that we cannot accept payment for an item due to security concerns regarding the card used, we will endeavour to contact you as soon as possible to try and resolve the issue. In extraneous circumstances, we will inform you of our intention to cancel and refund the order in the most direct means available. It is also for such security reasons that we reserve the right to cancel an order with no prior contact made to the customer in question.

Handling and Delivery

Delivery is subject to the following Charges:
Ready made curtains, cushions, voile panels, bedding, fabric and accessories - £6.95
These charges apply to mainland UK. For other areas i.e Ireland, Islands & Highlands additional charges apply. Goods are subject to availability. In the event we are unable to supply the goods within our time frame we will inform you of this as soon as possible. A full refund will be offered, if you do not agree with the delivery times.
For further information on our delivery please see our delivery page here

Returns, Refunds and Exchanges

GENERAL INFORMATION

All products are quality checked before dispatch but in the unlikely event that you experience any problems please raise a support ticket.

We will deal with your queries quickly and efficiently, and if necessary arrange for a replacement to be sent without delay

STANDARD REFUND POLICY

If any item does not meet your expectations you may return it at your cost within 28 days for a refund of the value of the product. All we require is that it arrives in original condition, including the packaging & that you obtain proof of return from your carrier. We cannot refund any made to measure or altered curtains as these have been changed to your individual requirements

RETURNS ADDRESS

All items should be returned in their original condition to:

Creative Industries LLP

23A Merridale Road,

Wolverhampton

West Midlands

WV3 9RX

Please note that you must be able to provide proof of delivery to us of your returns, so please ensure you retain any tracking information in case we cannot locate your parcel.

For Further Information on our Returns Policy please see our Refund and Exchanges page here

Price Match Policy

When you are browsing our website we want you to have the peace of mind that you're getting the best value for money. In the unlikely event that you find the same item cheaper elsewhere online, we'll refund the difference as long as the following terms are met.

- The item must be publicly available for purchase on a UK based website that has a shopping facility and ability to take payment.
- The price comparison must include VAT and delivery costs to the UK. For clarity Creative Industries LLP published prices include VAT. Where we have charged a delivery fee, the individual delivery charge for that item will apply.
- Due to their nature, auction websites like eBay and marketplaces like Amazon are excluded.
- The item must be "like for like"; which means that it is brand new, the same colour and has an identical supplier reference number.
- Our price match guarantee cannot be used in conjunction with any competitor discount codes, promotions or clearance offers.
- Typographical pricing errors will not be matched.
- This guarantee is subject to change and can be withdrawn at any time.

Price match requests must be submitted through email with evidence to support your request.

Shrinkage and Colour Loss

When soft furnishings are washed, some slight shrinkage and some colour loss may occur. Details of this information will be provided with your products, either on the packaging, or additional leaflets provided . You accept this information as part of the terms and conditions and agree that and colour loss or shrinkage mentioned in this information is reasonable.

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